Shipping policy

Shipping Policy

Last updated: 30 July 2026

Charmluna™ is owned and operated by BluBluBear Pty Ltd.

We proudly ship our jewellery worldwide from Australia.

Orders are processed Monday to Friday (excluding Australian public holidays).

Most orders are dispatched within 1–2 business days after payment has been confirmed.

During promotional periods, product launches, or holiday seasons, processing times may be slightly longer.

We currently ship to:

If your country is not available during checkout, please contact us at hello@charmluna.com.

Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free shipping promotions may apply from time to time.

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please ensure your shipping address is correct before placing your order.

Charmluna™ is not responsible for parcels delayed or lost due to incorrect address information provided by the customer.

If your parcel appears delayed or lost, please contact us at:

Email: hello@charmluna.com

We will work with the shipping carrier to assist in locating your parcel.

Trade Name: Charmluna™

Owned and operated by: BluBlubear Pty Ltd

Australian Business Number (ABN): 25 665 973 017

Website: www.charmluna.com

Email: hello@charmluna.com